Frequently asked questions
We answer the most frequently asked questions about CBD and our brand.
1. Our products
What is the quality insurance for our products Terrabidiol?
All products offered on terrabidiol.com are controlled and certified. Certifications are issued by independent bodies and guarantee consumers access to quality products, certified 0%THC, without pesticides, herbicides, chemical fertilizers or other additives.
Do Terrabidiol products contain THC?
No, none of our products contain THC. See the analyses for each product.
How is CBD oil extracted from the hemp plant?
All Terrabidiol products are produced by supercritical CO2 extraction. Supercritical CO2 extraction is a clean and solvent-free method; carried out between 30°C and 110°C, carbon dioxide is transformed into a natural solvent and allows the extraction of aromatic compounds from plants.
What are the advantages of CBD "Full Spectrum" products?
We talk about "Full Spectrum" to designate oils that contain a large number of cannabinoids in their composition (CBD, CBDa, CBG, CBN, CBC etc...).
The entourage effect refers to the potentiation of active ingredients through their associations and combinations. In other words, the "wide spectrum" of cannabinoids and terpenes will increase the effectiveness of the oil for the same quantity and concentration.
WHat are Terpenes?
Terpenes are small molecules found in plants with olfactory, gustatory and medicinal properties.
We flavour our CBD Waxes with hemp plant "profiles" participating in the CBD environment effect.
2. Our services
Where do you deliver and what are the delivery times?
Overseas: Guadeloupe, French Guiana, Wallis and Futuma Islands, Reunion Island, Martinique, Mayotte, New Caledonia, French Polynesia, St Pierre and Miquelon
In Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
With the Collissimo service of "La Poste Française", that deliver parcels between 24 and 96 working hours. A tracking number will be sent to you at the time of shipment in order to track your package.
What is the return policy?
Our products cannot be returned.
What are the payment methods?
All information exchanged on our site is encrypted using SSL protocol. No bank data or credit card information is stored on our computer systems.
You can pay either by credit card or by bank transfer to our account (the order will be shipped upon receipt of funds).